SD Bullion

Buyer beware! They don’t stand behind their products.

I purchased 1 brilliant uncirculated (BU) coin and 4 very good (VG) coins. The “BU” has rim damage, very little original luster, and deep scratches. One of the “VG” coins is cleaned, 2 of them have an outlined design/missing rim details.

Emails asking for assistance were given dismissive responses and a manager on their call hotline was unwilling to even receive pictures of the coins in question.

Apparently, their merchandise is “graded by third party sellers” and they “have no control over the quality of merchandise”.

Bought a "deal" that you had to put in the cart to see that actual discount. Tried to do a wire transfer to pay for it. My bank wouldn't send the money to them due to "customer compaints". They were closed so I sent a email to cancel. Of course they sent a email back that went to spam that said all cancellations would need to be called in. Didn't see it for a few days. Called them right away after finding this as I was cleaning out my emails. Tried to explain why the cancellation was not my fault but the banks. But, that was not good enough, they sent a cancellation notice, re ieved it with less then 2 days to pay it or it will be sent to collections. With unwarranted "market losses" there was no losses silver actually went up. So that was a straight up lie and they knew it. I was charged almost $500 to cancel a order they never lifted a finger to fill, even got off there butt to do anything for. This is preditory, and they just bought a life long enemy. Not a smart buisness practice if you ask me. You don't monetize people mistakes. With that, and all the other complaints this company has, from sending fake silver, to ripping people off with wrong product and the like. Stay far from this buisness.

Never received my order and nobody in customer service cared. STAY AWAY! Will be contacting the BBB.

If you are ordering "1 oz Silver Rounds (New) - Design Our Choice" do not expect to get the designs shown on the picture and IRA approved coin. They will send you 1 oz SD Bullion Silver Freedom Rounds - their own coin, which according to their website is NOT IRA approved. Customer service rep was rude on the phone, talking over me and interrupting
Do not fall into the trap.

Called on first order to change payment method. Was treated so poorly it was shocking.
I will be paying a several hundred dollar cancellation fee for my very first order (that will never happen),
better I get burned for hundreds rather than an order that was for thousands. The lack of personality and lack of customer service was shocking.
So rude it just felt like scam and high pressure, extremely. And that is the Red Flag.
For cancellations the only method they have is to send you to collections, they refused to send an invoice for the cancellation.
This is stated in their terms, kind of like a serious threat, the terms tell you if you don't pay, we are gonna take legal action.
I was glad to pay, but shouldn't a customer be given an statement of what is owed ???

Really poor customer service

DO NOT ORDER YOUR PRECIOUS METALS FROM THIS COMPANY!! I ordered 2 silver eagles a few months back and they informed me they would not be delivered until a month and a half later. Fast forward to when they were supposed to arrival and I never received them. I called and asked what happened and they told me there was nothing they could do because I had 3 days to report a lost package. 3 days, seriously? My order was estimated to be delivered a month and a half later with no exact date, but I only have a few days to report it if I never received it?!? My family and I have ordered from this company for a few years now, but we will no longer do business with a company that does not care about their customers. They will take your money and run, then blame it on their terms and conditions.

After referred by a youtuber Jayson Jaws and a roommate of mine, I placed several orders with SD bullion. I received the first few orders just fine.
However for order ******3 and ******6 they received the payments then hold my funds in hostage.

Unethical Business - Possible Scam & Fraud
This business has terrible customer service and over charges you debit card for amounts more than you approved. Then refused to adjust, remove or address the problem.

I will never use or deal with this company again.

They refused to allow you speak to supervisor. They use your debit card at will once you give it to them. They over charge and then tell you there is nothing you can do about it. The boldness of their behavior and responses is outrageous. I am debating filing a criminal complaint for Fraud and Extortion for their actions.

Be ready for their threats if you push the issue. They will threaten to cancel your account if you fight the issue.

BUYER BEWARE... Once they have your car info, good luck.

I purchased from them because they were the cheapest online dealer at this time (could have drive a little longer and buy the same thing w/o the hassle).

Online order was not processed correctly. I contacted customer service regarding mailing address and was told it would be changed. When I received an email asking me to confirm my mailing address, I called and spoke to an agent. She wants me to send her everything including the kitchen sink to verify address. I told her if there's that much trouble she can cancel my order. She threatened to charge me 5% for cancellation fee. I told her I would like to speak w/ a manager and she said not available but can leave a message. I did that.

Manager called back and said exactly the same thing. They cannot send the package anywhere else but the billing address. What a crock of bull is that? I purchased things and have them ship internationally all the time before and there's never a problem.When I told her I am no longer there, she said "I got your money. You can either receive it at your billing address or I can take 5% and cancel your order." I told the manager would she likes me to contact my attorney and she said, " Yes, do that and we will work with your attorney."

Whoever said they have great customer service has not talked to these rude people. My advice, go elsewhere. Don't buy from them even if they are cheapest.

The next thing I got was an email saying the product is shipped. Guess where? To my billing address which I was no longer there. If it is

This is my first order with SD Bullion. I placed my substantial order (20 1oz Gold Eagles) on 2/16/2021 and paid them via wire on 2/18/2021. I received a tracking number from Fedex on 2/25/2021 for delivery by 3/2/2021. The order never arrived...I notified them on 3/2 and again on 3/4...They told me of "weather delays" but by 3/10 I questioned whether it even shipped...being a new customer of SDB, I did not have any history with them. I was suspect as I have experience buying metal from other suppliers without incident. On 3/12/2021 SD Bullion told me to fill out a "Statement of Loss" claim form with them that they need to explore the claim with Fedex and their insurance company and per their email..... "Please allow 7-10 business days for our team to coordinate with the carrier and allow their internal processes to begin. Attached you will find a Statement of Loss Form".....On 3/18/2021 I was asked to submit a "notarized" "Statement of Loss Affidavit": I had to go to my local notary!!!. I am not sure what lead to the loss of my shipment and what responsibility SDB bears if any. I feel better about this company now that I have received delivery but I do not appreciate going thru this experience. I received my order this morning(3/24/2021) via Fedex 2nd day air. It was packaged well but over 3 weeks later than expected. Customer Service was helpful in submitting claim for lost shipment and they did follow up with me to ensure delivery. I will consider buying from them again despite this "rocky" first order.

These people are sick. They love taking advantage of first time customers and charge you with hidden fees

Made approximately $4k order from SD Bullion on 1/8/21. Arrived 1/20. Volumes are high but seemed a bit slower than what I expected so only knocked off one star because every time I called, SD was excellent in customer service.

All products ordered were perfect and will be purchasing from them again as their price and quality are top notch.

What an aggravating business to deal with. I work at home every other week. Since it takes 2-3 weeks for an order to be delivered, I never know if I'm going to be at work or home. This week I was at work when a delivery was attempted. I called and emailed SD in an attempt to get them to help me change the delivery location or have FedEx hold the package at their hub. SD was completely inflexible about a delivery location change. Finally after 3 days wasting FedEx's gas and time I was able to pick the package up at their hub before it was shipped back to SD. Thanks for nothing SD. Plenty of other precious metals sellers out there.

Ive bought from multiple dealers, and I made the mistake of trying out SD bullion. I liked the price and wanted to check them out. Learn from my experience: My first order of several thousand dollars was processed fine in feb and recieved in about the same matter as any dealer i bought from. Awesome, place another several thousand dollar (couple of gold and silver coins) order on march 2nd. Shows waiting payment, 3 days pass and goes to payment recieved. I give some time, knowing the markets demand is starting to go up. Then i contact them, sd says high demand wait another 5 to 10days. I give 2 weeks, send another email. Dont hear back for 2 days, send a irritating email letting them im disappointed. One of the items was going to be a gift (not anymore). They respond, saying they had a inventory glitch with my order, they are waiting on a piece of silver before they can send it. Wow SD, when you found that out why didn't you update/contact your customer. Why did i have to complain to find out? Slow and lack of communication is issue. They did say they would substitute it, which i told them yes. That was several days ago, and the order still has not been processed or shipped. Ive put in 3 other orders and recieved them already from my different online dealer, SD bullion hasnt even processed or shipped it yet, over a month. Disappoint in SD bullion. Buy from other dealers that you can trust. Mine is now gone in this dealer. Price doesn't matter if you never receive the product. Im still waiting. Only thing left for me to do: starting to file complaints and possibly legal action if product isnt shipped. Wasting my time. They lost a customer with me that spent thousands of dollars with them, how would they treat other buyers? Im sure they will reply that they have a high volume of customers, but my order was placed over a month ago, weeks before their email about 5 to 10 day wait time which as passed too.

Also they have manipulated reviews: i cant even leave a review with there third party review company shopper approved unless you click on a link in email saying you received product. I haven't so i will not click on it. They dont show the bad reviews from that site. Only list the good. This fools the consumer thinking it is a better company than it is. Buyer beware!

Still waiting for my silver after check cleared 10 days and no tracking number. They state they have my order, but 3 weeks to ship! Really? This makes no sense unless they sold me what they do not have.

Great place to buy precious metals at a great price.

EASY PROCESS AND DELIVERED ON TIME... QUALITY WAS WONDERFUL.

Well, I called up the company and requested information on my order, One question was this pure silver bullion at 99%+ yes was the answer. The agent was very patient and polite and answered all my questions perfectly.

Great prices. Nice selections, easy ordering and they send quick. Thank you all the way from CA!

Cheap prices, free shipping something i ask the company should do, and they did.

Second order with SD. Very pleased.

As long as its real silver, I am always happy! By the way, those American flag bars are gorgeous. Will do more business in the future.

Always love the cool deals I get from SD Bullion.

I also truly appreciate how SD Bullion supports all the online media that I watch regularly: eg.: Silver Doctors

Product was as described and shipped quickly. Representatives were helpful every time I called.

Good price, great value, easy transaction.

I am deleting my review. Problem was resolved.

I have been ordering from SD for about 9 months and they are the best out there in regards to delivery, customer service, and most of all pricing. I wish they offered little more variety but what they do offer is adequate.

So this site presented it self as very good option at first, I bought my first option and it went smooth, i paid by card because its cheaper than bank wire in my case, on the second order i also paid by card, and after they withdrew the money from my account they sent an email that it didn't go throw for verification reasons and i need to submit an alternate email and phone number and an ID!!!, I am not gonna submit an ID to any website that I am buying stuff from, so they just canceled the order without even telling me and i had to call to know what happened, and the guy who was talking to me didn't even have good answers or he knew what is happening with the order,all and all just a bad experience for some silver, so a good advise just go to your local coin shop you will get almost same prices and you will get you metals at the spot.

Tremendous customer service and quality products, as well as the best price... Extremely quick and secure shipping with an easy to navigate website!

Ordered (5) 1 oz British Gold Britannia Bars. After their value went up 5%, they told me they didn't have them in stock any more and tried to get me to switch my order to two other choices that were more costly. Typical Bait-n-Switch.
FinCEN and FCTC should be notified.

I purchased a JM 100 ounce silver bar and had to return it given the amount of damage (major dents on the corners, etc.) and received a store credit. I used the store credit to purchase another item on 12/7/18 (it's been 10 days since then). I've called them three times and I'm told the item will ship that day (of course it does not). I would recommend trying another dealer. Wish me luck in getting a product that is hopefully not damaged.

Another successful order of gold and silver bullion from SD Bullion.

I suggest any regular bullion buyers should bookmark SD Bullion's deal page. I frequent their website anytime I am looking to make a bullion purchase. Their delivery is fast and discreet, well packaged. Never had an issue using them over the years.

They now have ACH, and recently lowered their USA Free Shipping threshold to orders of just $99 USD or more. Even the their former flat rate of $7.77 was reasonable so long as you were spending a few hundred dollars or more. Now I may buy from them even more frequently. Thanks SD Bullion.

Clean website, smooth overall experience. I like the bonus of free shipping on orders over $2500.

Easy to use format and good prices. Once again my buying experience was excellent

Great price for an Silver Austrian Philharmonic coin. One of my two go-to suppliers for gold and silver.

Excellent service. I called before placing an online order to find out how to pay by check. I got a person to talk to and my questions were quickly and clearly answered.

Very straightforward, found what I wanted right away, good price and checkout was easy.

I have been buying from SD for years and never had an issue.

I took them up on their 10oz bar at spot new customer offer. I ordered on Friday and received the bar on Monday. Bar was as nice as described. I have added SD Bullion to my preferred dealer list.

First time buying from SD Bullion. found them from youtube. I used the chat box at the bottom right and had promocode isuue fixed quickly.

Easy to use site, best prices and product variety. Customer service is always rite there if you need it.

My last two orders were fulfilled as promised and flawlessly. Should be receiving my next one very soon.

Couldn't be easier to purchase my metals through SD. Eazy, peazy, lemon squeezy.

The SD Bullion website is easy to use and they have great support, with real time chat. Nice selection, pictures, and well written descriptions.

I've been buying gold, silver and platinum since 2009. I've purchased from all kinds of dealers from online as well as offline. In 2015, I found SD Bullion and have been ordering from them ever since. The reason is quite simple, I'm a bullion buyer so I don't care to much about the collectible side of things or the design on the coin, etc. (although I did buy their Tree of Life coin when it launched at 99¢ over spot because it was a cool design and a $1.29 cheaper than their Silver Eagle at the time). And if you're just concerned about the metal content, like me, then it didn't make any sense to pay more for the exact same thing. A silver eagle is a silver eagle. A silver bar is a silver bar; so why not go with the lowest price option? At least that's my philosophy. I usually make small purchases weekly and I've always received what I've ordered from them.

Nice 10 oz silver bar at a great price. Fast delivery good dealer.

Paid with check. Was told they'll have ACH soon.

I'll be back :)

Got some of their Tree of Life Silver Coins the other week at a great price. Paid with check by mail, shipping was fast and well packaged.

Will buy from them again.

They have great prices on a consistent basis.

I ordered product Nov 30, paid for it with wire transfer, and finally received it Dec 28. On Dec.1, I emailed the website I accessed to do the purchase to ask where to send the money and received an answer that said he new the owner and forwarded it to SDBullion. I repeatedly used the contact forms on both websites to say I had not received an email confirmation of the sale and did not know where to send the check (I was going to pay by check, but later changed to wire transfer to speed things up.) On Dec 14 was my first contact from SDBullion after the order. They finally contacted me by phone and we figured out my email address was not working for them. I went to my bank to wire transfer the money on Dec 15. Every day after that I was waiting at home to sign the delivery form. On Dec 20. they gave me a tracking number that turned out to be wrong. On Dec 23. I got a second number that was supposedly attempted delivery that was refused. I had their phone number by then and called on Dec 23. They said they still had my package in their office and would send it. I got a third tracking number on Dec 25 to be delivered on the 26th. Then I was told it was not coming. Then I got a fourth number and it was finally delivered on Dec 28th. Totally ruined my Christmas holiday sitting at home frustrated, waiting for the delivery wondering if order was actually coming.

Went fine got what I ordered a the best price I could fine.